Trust is an essential thing in life. We trust people. We don’t even know, and there is no guarantee to it. It is the same trust that got us this far. We trusted our parent, our friends and fellow earthly humans. But sometimes trust is broken and when it happens it is a reminder that it is time recheck once in a while the people around us. This is such a story.
Multiple HP customers from throughout the world are reporting that HP has started deploying a “spyware” onto their laptops-without informing them or asking their permission.
The application form being branded as spyware is truly a Windows Telemetry service deployed by HP, called “HP Touchpoint Analytics Client”, on November 15 which was first identified.
According to reports on several online forums, the telemetry software which the HP customers said they never opted in to have installed and had no idea was continually operating in the background was pressed out in a recently available update.
However, it’s not yet clear if the software has come with the latest Microsoft’s Home windows improvements, or via HP’s support assistant procedures.
An official explanation of the software says that the program “harvests telemetry information that is used by HP Touchpoint’s analytical services.”
HP customers complained that the installation slowed up their system significantly also.
On HP’s customer forum, one user even reported that more than 95 percent CPU utilization by the analytics service, his system anti-malware software started checking for suspicious activity.
Another user owning an HP laptop at once to Reddit and said:
“So today all of a sudden, I’m experiencing a considerable slowdown in my laptop (Pavilion P3V59PA). Once I look for the problem in Task Manager, I found out that the program called HP Touchpoint Analytics Client (and its subsequent follow up) constantly jumping the memory usage (~300Mb at a minimum, ~nearly 2Mb at maximum).”
“I don’t remember ever installing this program whatsoever, and in control panel, I found that for some reason this program was silently installed today, without my consent.”
German blogger Detlef Krentz contacted born city this weekend and wrote:
“I noticed that HP secretly installed the program ‘HP Touchpoint Analytics Client’ on all my HP devices on November 20, 2017. The program connects every day to HP. The files sent can be found under ‘Program Data/HP/HP Touchpoint Analytics Client/Transfer Interface.”
The program appears to send data to the company’s server once per day. If you own an HP PC or laptop, you will get this data under ProgramData\HP\HP Touchpoint Analytics Client\Transfer Interface on the Windows drive.
While responding to the allegations, HP said that the company has been delivery the same software on HP notebooks since 2014 as part of its Support Assistant software which it only collects anonymous information about the computer’s hardware performance.
However, the only thing that the company has transformed is the name.
“HP Touchpoint Analytics is a service we have offered since 2014 as part of HP Support Assistant. It anonymously collects diagnostic information about hardware performance. No data is shared with HP unless access is expressly granted. Customers can opt-out or uninstall the service at any time,” HP said in a statement.
“HP Touchpoint Analytics was recently updated, and there were no changes to privacy settings as part of this update. We take customer privacy very seriously and act in accordance with a strict policy,,,”
If you don’t want this application to send data from your computer to HP’s servers, you can disable the ongoing service or uninstall this program completely, which is quickly and easily relatively.
To uninstall this service, go to Control Panel and right-click on the program name, and select Uninstall to remove it.
Alternatively, you can just press Windows+R, type “appwiz.cpl,” and press Enter to load the Programs and Features control panel applet. Now, select “HP Touchpoint Analytics Client” from the list and click the “Uninstall/Change” to remove the ongoing service from your PC.
A few months ago, HP was caught utilizing a built-in key logger that silently spied on your all keystrokes, and stored each and every key-press in a human readable file located at the public folder, which makes it accessible to any consumer or third party app installed on the Personal computer.
Recently, Lenovo has also settled a massive $3.5 million fine from the Federal Trade Commission (FTC) for preinstalling spyware onto laptops without users’ consent.